Refund policy
RETURN POLICY
Items can be returned FOR STORE CREDIT ONLY in original condition (unworn, unwashed) within 5 days. Returns only, no exchanges. Accessory items (hats, bags, etc;), sale items and grab bags are not eligible for return. Customers are responsible for all return shipping costs. Items purchased with a discount are final sale. Holiday specific items are not eligible for return after said holiday. Preorder items are not eligible for return.
Returns: If we have deemed your return eligible, you will receive a store credit that has no expiration. We do not accept returns for refunds.
We do not accept returns on the following items:
- larger orders (at our discretion)
- skirts and shorts
- holiday items or any items within a holiday collection. For example, Valentine's Day, Christmas, etc.
- sale or marked down items
- home decor or home goods
- accessories of any kind
- hats or beanies
- items that have been worn or washed
In the event that your return is not accepted due to lack of pre approval, wear, odor, stains, pet hair or any other reason - we will be in touch with you regarding why and give you options. You will be able to pay for a label to have the item(s) returned back to you, or we can donate on your behalf. In the event that we decide to accept a return that is not eligible, we will issue store credit ONLY.
Damaged and/or Requested Replacements:
Each item is carefully inspected prior to your shipment, but unfortunately, damages do happen. We ask that you kindly + gently inspect all pieces of your shipment upon receipt and notify us of any damage within 24 hours of receiving. (This applies to all orders, with no exceptions to be made.)
If damages do occur, please send an email to hello@savedbygraceco.com with the following information:
- Order Number
- Name
- Photo of Damage
Our team will check the delivery dates to ensure that the proper timeframe for returns have been upheld. If you order is within the 48 hour reporting time, we will work on a replacement as soon as possible at no cost to you.
If 48 hours has passed since delivery, we are unable to accept any claims of damaged product, but you are welcome to file a claim with the USPS and/or UPS.
Reporting Missing Items from order:
You have two days from the delivery date of your order to check the contents to report missing items. After two days, we cannot be responsible for any items not reported missing.
This policy is 100% enforced and is due to not having control over our products that are no longer in our shop. We cannot be responsible for losing items and have no way of verifying the handling of the package or it’s contents once it has left our shop.
Refund for Store Credit (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, you will receive store credit to the email address used when original order was placed. We do not refund shipping costs under any circumstance.
Exchanges:
Saved by Grace Co. is not responsible for consumer sizing. If you have chosen the incorrect size for any of our apparel items, we are happy to exchange it for another size, however we do not cover the shipping for exchanges either way.
You are responsible for mailing the exchanged item back to us within three business days of delivery and responsible for the reshipping costs for the new sizing/product.
Once we have received the original item back, we will initiate the exchange and send an invoice for the re-shipping of the new size. Once the invoice for the new shipping charge has been paid, our team will mail the new item.
We do not exchange any home decor items, holiday items, sale or marked down items or accessories.