FAQ
There are several reasons why we don't keep "stock" here at Saved by Grace Co.
1. You guys keep us sold out! It is hard to keep inventory because we are constantly printing and shipping out tees. Instead of stocking our shelves with items that may or may not sell, we follow a print on demand practice.
2. So that we aren't wasteful. Keeping a large stock of products is wasteful in many ways. We don't want to add to the massive amounts of waste by producing items that we can't be for sure will be put to use.
3. Designing is my passion. That said, I change out designs frequently. This enables me to have a more broad range of designs and items to offer you.
Shipping times vary on different products depending on the volume of orders being processed at the time.
We try our best to ship orders out within 10 business days.
Our turnaround times will be updated depending on busy seasons, etc. Please check the description of the product to be sure. There will also be a pop-up providing information on the processing time.
Please note that processing time (the time it takes us to make the order) and shipping time (the time it takes the postal service to reach you) are different.
Returns: If we have deemed your return eligible, you will receive a store credit that has no expiration. We do not accept returns for refunds.
We do not accept returns on the following items:
- holiday items or any items within a holiday collection. For example, Valentine's Day, Christmas, etc.
- sale or marked down items
- home decor or home goods
- accessories of any kind
- hats or beanies
- items that have been worn or washed
Please visit our Return Policy for more information.
Yes! Scroll to the bottom of this page!
You will receive an email and/or text when your order has been assigned a tracking number. If you did not provide an email or a phone number, we have no way of communicating this to you.
Our items have been ethically sourced, screen printed and designed in-house.
We choose screen printing materials for retail quality and durability.
Everything is "made to order", which means your product does not sit on a shelf. Once the order is placed, we start the process of making your order, just for you!
We make everything in-house (literally), in Charlotte, North Carolina.
When choosing suppliers for our apparel, we ensure that not only are the items ethically sourced, but that you are receiving the best quality.
Ethically + Responsibly made means that the companies and the warehouses in which they produce are paying fair wagesm conducting business in a humane environmnent and following all appropriate guidelines for labor.
No people, animals or ethics are hurt while producing the items we print on.
Machine or hand wash in cold water.
Wash with similiar colored items.
Do not use bleach.
Tumble Dry on low (inside out for extra precaution)
Do not iron on designs.
Folding is optional.
We are not responsible for replacing items that have normal wear and tear.
Although we wish we could tell you what would be a perfect fit for you, it's important to remember that all of our bodies are different.
We use unisex style apparel as much as possible, unless otherwise specified.
Typically, when choosing a unisex fit tee, I advise that they will be a little more relaxed fit, instead of form fitting. If you do prefer a form fitting tee, I suggest to go down a size and for additional room, go up one size. Otherwise, choosing your normal size typically works.
Saved by Grace Co. is not responsible for consumer sizing. If you have chosen the incorrect size for any of our apparel items, we are happy to exchange it for another size, however we do not cover the shipping for exchanges either way.
You are responsible for mailing the exchanged item back to us within three business days of delivery and responsible for the reshipping costs for the new sizing/product.
Once we have received the original, you will be issued a store credit.
We are able to accept cancellations within 24 hours of your order being placed.
To cancel your order, please send us an email to customerservice.savedbygraceco@gmail.com
After 24 hours, we have already began the process of fulfilling your order.
Each item is carefully inspected prior to your shipment, but unfortunately, damages do happen. Saved by Grace Co. no longer replaces items that are damaged or the fault of the postal service.
We now offer a cost friendly alternative that covers you as a customer from any goods that have been damaged in transit. If Route insurance is not purchased at checkout (it is automatically added), Saved by Grace Co. is not responsible for any broken items that have gone through transit. You will need to file a claim with the postal service that shipped the product, using your tracking number. Please provide them all information needed, photos, etc. and wait for the claim to be approved. If it is approved, they will cut you a check.
Please note that it is not the responsibility of SBG Co. to replace items damaged by the postal service. This applies to all orders.
**If you did purchase Route insurance at checkout, you can easily go to https://claims.route.com/ to file your claim. They will ask a few questions and get you settled right away. We HIGHLY suggest purchasing this insurance for a better alternative and faster way to have your product covered and resent.
Please follow along on our social medias and newsletter to get all the details on discount codes and sales!
We are unable to provide you with a discount code if we are not currently offering any at the time.
Please reach out using our Contact Form or send us an email to hello@savedbygraceco.com
If you are reaching out about an order, please provide an order # and the first and last name that your order was placed under.
Yes! Please visit our Wholesale page to learn more.
