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FAQ

Shipping times vary on different products depending on the volume of orders being processed at the time.

We try our best to ship orders out within 14 business days.

Our turnaround times will be updated depending on busy seasons, etc. Please check the description of the product to be sure. There will also be a pop-up providing information on the processing time.

Please note that processing time (the time it takes us to make the order) and shipping time (the time it takes the postal service to reach you) are different.

You will receive an email and/or text when your order has been assigned a tracking number. If you did not provide an email or a phone number, we have no way of communicating this to you.

Our items have been ethically sourced, screen printed and designed in-house.

We choose screen printing materials for retail quality and durability.

Everything is "made to order", which means your product does not sit on a shelf. Once the order is placed, we start the process of making your order, just for you!

We make everything in-house (literally), in Charlotte, North Carolina.

When choosing suppliers for our apparel, we ensure that not only are the items ethically sourced, but that you are receiving the best quality.

Ethically + Responsibly made means that the companies and the warehouses in which they produce are paying fair wagesm conducting business in a humane environmnent and following all appropriate guidelines for labor.

No people, animals or ethics are hurt while producing the items we print on.

There are several reasons why we don't keep "stock" here at Saved by Grace Co.

1. You guys keep us sold out! It is hard to keep inventory because we are constantly printing and shipping out tees. Instead of stocking our shelves with items that may or may not sell, we follow a print on demand practice.

2. So that we aren't wasteful. Keeping a large stock of products is wasteful in many ways. We don't want to add to the massive amounts of waste by producing items that we can't be for sure will be put to use.

3. Designing is my passion. That said, I change out designs frequently. This enables me to have a more broad range of designs and items to offer you.

Machine or hand wash in cold water.

Wash with similiar colored items.

Do not use bleach.

Tumble Dry on low (inside out for extra precaution)

Do not iron on designs.

Folding is optional.

We are not responsible for replacing items that have normal wear and tear.

Although we wish we could tell you what would be a perfect fit for you, it's important to remember that all of our bodies are different.

We use unisex style apparel as much as possible, unless otherwise specified.

Typically, when choosing a unisex fit tee, I advise that they will be a little more relaxed fit, instead of form fitting. If you do prefer a form fitting tee, I suggest to go down a size and for additional room, go up one size. Otherwise, choosing your normal size typically works.

We do not accept returns for apparel, home decor, packaging supplies, last chance/sale items or accessories.

Please visit our Return Policy for more information.

Saved by Grace Co. is not responsible for consumer sizing. If you have chosen the incorrect size for any of our apparel items, we are happy to exchange it for another size, however we do not cover the shipping for exchanges either way.

You are responsible for mailing the exchanged item back to us within three business days of delivery and responsible for the reshipping costs for the new sizing/product.

Once we have received the original item back, we will initiate the exchange and send an invoice for the re-shipping of the new size. Once the invoice for the new shipping charge has been paid, our team will mail the new item.

We are able to accept cancellations within 24 hours of your order being placed.

To cancel your order, please send us an email to customerservice.savedbygraceco@gmail.com

After 24 hours, we have already began the process of fulfilling your order.

Each item is carefully inspected prior to your shipment, but unfortunately, damages do happen. We ask that you kindly + gently inspect all pieces of your shipment upon receipt and notify us of any damage within 48 hours of receiving. (This applies to all orders, with no exceptions to be made.)

 

If damages do occur, please send an email to customerservice.savedbygraceco@gmail.com with the following information:

- Order Number

- Name 

- Photo of Damage

Our team will check the delivery dates to ensure that the proper timeframe for returns have been upheld. If you order is within the 48 hour reporting time, we will work on a replacement as soon as possible at no cost to you.

 

If 48 hours has passed since delivery, we are unable to accept any claims of damaged product, but you are welcome to file a claim with the USPS, FedEx and/or UPS.

You are not able to file a claim for insurance with the postal service and request a replacement at the same time.

Please follow along on our social medias and newsletter to get all the details on discount codes and sales!

We are unable to provide you with a discount code if we are not currently offering any at the time.

Please reach out using our Contact Form or send us an email to customerservice.savedbygraceco@gmail.com. 

If you are reaching out about an order, please provide an order # and the first and last name that your order was placed under.

Yes! Please visit our Wholesale page to learn more.