our return policy
You may cancel your order by sending an e-mail so email@example.com within 24 hours of your order date. If cancellation is requested after 24 hours, we are unable to guarantee a cancellation, as your order may have already started processing. We make everything to order, which means we purchase the supplies needed when orders are placed.
Damaged and/or Requested Replacements
Each item is carefully inspected prior to your shipment, but unfortunately, damages do happen. We ask that you kindly + gently inspect all pieces of your shipment upon receipt and notify us of any damage within 24 hours of receiving. (This applies to all orders, with no exceptions to be made.)
If damages do occur, please send an email to firstname.lastname@example.org with the following information:
- Order Number
- Photo of Damage
Our team will check the delivery dates to ensure that the proper timeframe for returns have been upheld. If you order is within the 24 hour reporting time, we will work on a replacement as soon as possible at no cost to you.
If 24 hours has passed since delivery, we are unable to accept any claims of damaged product, but you are welcome to file a claim with the USPS and/or UPS.
Returns will be granted within 7 days of receipt/delivery if they are unworn and undamaged. If 7 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. There are no exceptions to this rule.
PLEASE NOTE: We do not offer refunds for exchanges for the following products:
SALE/LAST CHANCE ITEMS
We do not offer returns for any apparel. Please be sure of your purchase prior to purchasing.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please email email@example.com with your order number and return reason.
If you are eligible for a return, you will be responsible for shipping the item back to us within the mandated time frame.
If you are eligible for a return, you will be responsible for shipping the exchangable item back to us and will be responsible for the shipping of the new item.
Reporting Missing Items from order:
You have 24 hours from the delivery date/time of your order to check the contents to report missing items. After two days, we cannot be responsible for any items not reported missing.
This policy is 100% enforced and is due to not having control over our products that are no longer in our shop. We cannot be responsible for losing items and have no way of verifying the handling of the package or it’s contents once it has left our shop.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
We do not refund shipping costs under any circumstance.
Saved by Grace Co. is not responsible for consumer sizing. If you have chosen the incorrect size for any of our apparel items, we are happy to exchange it for another size, however we do not cover the shipping for exchanges either way.
You are responsible for mailing the exchanged item back to us within two business days of delivery and responsible for the reshipping costs for the new sizing/product.
Once we have received the original item back, we will initiate the exchange and send an invoice for the re-shipping of the new size. Once the invoice for the new shipping charge has been paid, our team will mail the new item.